What Is The Shipping Cost To My Country?
- We offer FREE international shipping to the United States, United Kingdom, and Canada with no cost to you!
I Have Placed My Order, What Is Next?
- Once your payment is received it takes about 3-5 business days to prepare your order for shipping. You will receive a confirmation email once your payment is received.
When Should I Expect To Receive My Order?
- Delivery to the United States & Canada usually takes about 7-20 business days.
- Delivery to the United Kingdom usually takes about 10-25 business days.
***We are experiencing high volume of orders at the moment, please expect some delays with delivery. If you do not receive your order within 60 days of your purchase we will give you a full refund and will send you a new product for FREE.
How Can I See Where My Order Is Right Now?
- Once your order is shipped you will get a notification email from us which will include a tracking number. You can track your order by going to this page: https://www.neatandhandy.com/pages/track-your-order
- If the information is not displaying, then wait for about 3 days and check again. It usually takes about 48 - 72 hours for the tracking information to populate in the system.
Can I Cancel My Order?
- You may cancel your order before it is shipped. Just contact us (via email or by pressing the blue Message Us button on the right bottom corner) and we will cancel your order.
- However, we cannot cancel your order once it is shipped.
I Have Received A Damaged Product
- No worries. If your order is damaged during the delivery (happens sometimes) you can contact us and we will either send you a new product (for FREE) or refund all your money.
- We may ask you to provide us with the picture of your damaged order so we can notify our delivery company in order to avoid future cases.
Can I Return My Product?
- Yes. Please contact us (via email or by pressing the blue Message Us button on the right bottom corner) within 30 days of receiving your order.