FAQs

 

Where Is It Made?

The magnifier is made in our Hong Kong factory. It is of a high quality and our customers love it! :)

 

What Is The Shipping Cost?

  • We offer FREE international shipping to the United States, United Kingdom, Canada, Australia and other European countries for eligible orders.
  • Single orders will have a flat shipping fee of 7.99 USD to any country. 

 

When Should I Expect To Receive My Order?

  • Delivery takes about 7-25 business days once the order is processed.
  • Order processing time is 1-3 business days.

 

We are currently shipping all our orders from our Hong Kong warehouse. We ran out of stock in the US warehouse due to unexpected high volume of orders. 

There might be slight delays with delivery as the international logistics is affected by the coronavirus pandemic at the moment. Thank you for your understanding and patience.

 

 

Total Price Is Incorrect When I am Trying To Order, How Can I Fix It?

You can click on this link and it will take you to your cart page: https://www.neatandhandy.com/cart

There you can edit the quantity and the price will be adjusted automatically.

 

How Can I See Where My Order Is Right Now?

  • If the information is not displaying, then wait for about 3 days and check again. It usually takes about 48 - 72 hours for the tracking information to populate in the system.   

 

Can I Cancel My Order?

  • You may cancel your order before it is shipped. Just contact us (via email or by pressing the blue Message Us button on the right bottom corner) and we will cancel your order.
  • However, we cannot cancel your order once it is shipped.

 

I Have Received A Damaged Product 

  • No worries. If your order is damaged during the delivery (happens sometimes) you can contact us and we will either send you a new product (for FREE) or refund all your money. 
  • We may ask you to provide us with the picture of your damaged order so we can notify our delivery company in order to avoid future cases. 

 

Can I Return My Product?

  • Yes. Please contact us (via email or by pressing the blue Message Us button on the right bottom corner) within 30 days of receiving your order.

 

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